Universal Orlando Resort: Where Adventure Awaits Around Every Corner

Universal Orlando Resort: Where Adventure Awaits Around Every Corner

Whether its your first visit or your fifth, there’s always something new!

Start counting down until you dive into thrills and adventures beyond our wildest imaginations – welcome to the magical world of Universal Orlando Resort!

Whether you just plunked down a deposit on that wand-waving trip or still in the daydreaming phase, let us help guide your family into this haven for Muggles and No-Majs alike with our pro-tips for first-timers. When anticipating the wizarding world for the first time, the sheer excitement can also bring some planning paralysis too!

Welcome to Universal Orlando Resort!

Universal Orlando Resort thrills families and adventure-seekers with three amazing theme parks. Visit The Wizarding World of Harry Potter, battle Transformers in 3D, and catch a heart-pumping Incredible Hulk rollercoaster ride at Universal Studios Florida. Transport yourself to Hollywood’s golden age at Universal’s Islands of Adventure featuring Toon Lagoon, Marvel Super Hero Island, Jurassic Park and Hogsmeade village. Top it off with delicious dining and endless entertainment at Universal CityWalk. On-site guests can select value-priced to deluxe accommodation, family suites and premier resorts even come with Unlimited Express Passes to skip crowded attraction lines! Staying at the resort hotels is the best way to fully immerse into Universal’s magical universe.

Never fear, our vacation experts have helped countless starry-eyed families just like yours unlock magic around every corner of Universal Orlando Resort. Throughout your planning process, we’ll cover all the need-to-know essentials in preparation for a Universal vacation that sparks smiles (and selfies galore) the whole trip long. We’ll become your trusty packing list, vacation command center, and guide around the parks for a stress-free, joy-filled adventure to one of the world’s most spectacular theme park destinations!

 

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QUESTION: 
How long should we plan to stay when visiting Universal Orlando Resort? 
 
ANSWER:
An ideal Universal Orlando vacation length is between 4-7 days. With three amazing theme parks – Universal Studios Florida, Islands of Adventure and Volcano Bay Waterpark – along with the entertainment complex CityWalk and on-site resort hotels, 4 days allows enough time to experience the top attractions at a relaxed pace without feeling rushed. Many families opt for 5-6 day stays to take full advantage of Early Park Admission benefit at the hotels, revisit favorite rides, enjoy resort amenities or concerts at CityWalk, and sprinkle in a “resort day” to lounge by the pool. 
 
No matter your ideal length, our advisors can help select the perfect Universal Orlando vacation package and ticket options to maximize your time and budget.
QUESTION: 
Why should we stay at a premier resort at Universal Orlando Resort?
 
ANSWER:
Choosing a premier resort at Universal Orlando Resort isn’t just about where you stay—it’s about unlocking a host of exclusive benefits and amenities that ensure a seamless, immersive, and unforgettable vacation from start to finish. Some benefits include:
  • Close Proximity to Parks – some are in walking distance while others are just a short shuttle ride away.
  • Early Park Admission: Enter the select attractions in the parks before they open to the general public, allowing you to experience popular rides with shorter wait times.
  • Complimentary Express Pass: This pass allows guests to skip the regular lines at many attractions, saving valuable time and ensuring the most enjoyable park experience.
  • Premium Amenities & Benefits: Enjoy upscale accommodations with spacious rooms, themed decor, and multiple dining options. Exclusive perks may also include priority seating at select restaurants and access to character meet-and-greets.
While premier resorts may not always fit in the budget, our dedicated advisors are ready to get creative with you to help you maximize the family fun and memory making experiences!

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New for Summer 2024! DreamWorks Land

This colorful, imaginative new land featuring top attractions including the Trolls Trollercoaster, Po Live!, and Shrek’s Swamp Meet will have guests of all ages enjoying lots of laughs, learning some new kung fu moves, and making beautiful memories to last a lifetime. While an exact opening date has not yet been released, Universal maintains this new land of fun will be opening this summer!

Whether you’re a theme park pro or just starting to dream of fun, family travel at its finest, we’re here to help you turn your ideas into your best itinerary.

“TO TRAVEL IS TO LIVE.”
– Hans Christian Andersen
Our dedicated travel advisors offer personalized recommendations and expert guidance to ensure your family’s vacation exceeds expectations. Contact us today to plan your unforgettable family getaway and turn your vacation dreams into reality!

Staying at a Universal Orlando Resort Hotel with Food Allergies

Staying at a Universal Orlando Resort Hotel with Food Allergies

Staying at a Universal Orlando Resort Hotel with Food Allergies

How do you pick a resort that fits your wants, needs, and more importantly, your food allergies?  It may be surprising to some, but some of my favorite Universal Orlando Resorts are the Value and Prime Value resorts!  Besides having great prices, they have huge kitchens for cooking, and some even have an area where they cook only allergy-friendly food.  Cabana Bay Beach Resort has amazed me every time I have stayed there with my meals.  I do also enjoy the Wok Station at Aventura for a healthy meal.  Here you can choose your protein, base, and veggies and then get a fresh pan and even a chef to make sure you’re getting a safe meal!  

If you’re looking for a resort with a water taxi, a slower pace, and want to enjoy a sit-down meal, the Premier and Preferred resorts will be for you!  The Premier resorts are Hard Rock Hotel, Portofino Bay Hotel, and Royal Pacific Resort.  The Preferred hotel is Sapphire Falls Resort.  The chefs at the Preferred and Premier resorts are accommodating at the sit-down restaurants.   I’ve had some really great meals at The Kitchen in Hard Rock Hotel, Amatista Cookhouse in Sapphire Falls, and Jake’s in Royal Pacific.  If you’re looking for quick service, the Premier and Preferred resorts don’t have a huge variety of meals for allergy-friendly food because they generally don’t have a full kitchen in them. Sal’s Market Deli at Portofino Bay Hotel is one that I did have great luck at.  Premier resorts do have a club level available and they are very accommodating.  I was able to contact them prior to my trip and they had something I could eat every time!  

 

If you are planning to stay at a Universal Orlando Resort,  make sure to email chefs ahead of time at the resort you’re staying. I have successfully emailed the chefs at Endless Summer Surfside and Cabana Bay Beach Resort.  Both times I was super impressed with the response time of the chefs and how I was treated when I arrived at the resorts.  For Cabana Bay, I was even given names of other chefs that I should speak to if Chef Paul wasn’t there.  It really eased my worry about ordering at the quick-serve locations of these resorts knowing the chefs had a heads up and would leave some proteins out of the marinade for me so they would be garlic free!  

Kelly Van Eerden-Jenison, MI

Kelly Van Eerden-Jenison, MI

Lead Travel Advisor

In 2012, I was diagnosed with Celiac Disease and multiple food allergies.  Despite the challenges that traveling with food allergies can bring, our vacations have not stopped.  I still continue to travel and look for destinations that are allergy-friendly.  My favorite allergy-friendly destination is Walt Disney World because they do such a great job going above and beyond to serve their guests with allergies, but the options are endless!  

I feel that travel is an important way to connect as a family and recharge for everyday life.  I have planned numerous vacations and love that I can share my passion for exploring new places with my clients as I help them make memories that will last a lifetime.  I look forward to using my personal experiences to help make your dream vacation a reality.

Visiting the Universal Orlando Theme Parks with Food Allergies

Visiting the Universal Orlando Theme Parks with Food Allergies

Visiting the Universal Orlando Theme Parks with Food Allergies

 

Whether you’re a Walt Disney World pro that is heading to Universal Orlando for the first time, or you are heading to Orlando for the first time, it can be hard to know what to expect when it comes to ordering safe food!  Universal Orlando does have a similar process for ordering meals when you have food allergies at their quick service and sit-down restaurants as Walt Disney World does. 

Your first step is asking to speak to a chef or a manager when you are ordering. At quick-service restaurants, you will ask the cashier to speak to a chef, and at sit-down restaurants, you will ask your server if you can speak to a chef.  The chef or manager will bring you a list of ingredients and talk to you about what will work best for you. Some places may have more options than others but they’ll let you know what is safe and how they’ll cook it to keep you as safe as possible.  The person taking your order can also help give suggestions about other things that may be an option but isn’t on their allergy menu.  Chefs will make sure the food is not cross-contaminated or cooked with one of your allergens or intolerances when they are preparing your food.  Depending on your food allergies and preferences, they may be able to make food on a fresh pan to avoid cross-contamination.

So now that you know how to order, where should you eat?  Quick-service restaurants are great places to eat quickly and get back to the parks.  One of my favorite quick-service restaurants to eat at is Captain America Diner in Islands of Adventure.  They have great chefs and have always made my food safe and delicious!  One chef there even tracked me down to double-check everything was safe for me.  If you’re hoping for a Harry Potter-themed quick service meal, Three Broomsticks is the best! They have a great selection of meals to choose from and it’s definitely worth any wait.  I have gone in and ordered at a slow time and requested a safe ½ chicken meal for a later return time and I’ve gone in and asked to be fed as soon as they can.  They have accommodated me each time and I’m always impressed by the food.

 

Snow covered entrance to the Three Broomsticks restaurant in The Wizarding World of Harry Potter Hogsmeade at Universal's Islands of Adventure.

When it comes to sit-down meals, Mythos wins every time!  I have had so many great meals there, it doesn’t feel like a trip to Islands of Adventure without dining at the “World’s Best Theme Park Restaurant” as awarded by Theme Park Insider!  When you dine at Mythos Restaurant, you will feel like you’re in the setting of a Greek mythology story.  The setting and the food will make for a meal you won’t forget any time soon!  If you are looking for a sit-down meal at CityWalk, Hard Rock Cafe or NBC Sports Grill & Brew are both great options.  They both provide a fun atmosphere in their restaurant and some great food!  

 

KELLY VAN EERDEN - JENISON, MI

KELLY VAN EERDEN - JENISON, MI

Lead Travel Planner & Certified Autism Travel Professional™

 She currently lives in Jenison, Michigan with her husband, daughter, and son.  They love to travel and one of their favorite destinations is Walt Disney World. Kelly grew up visiting Walt Disney World with her family and continued the tradition with her children.  From the first time they saw Cinderella’s Castle at the age of 4 and 7, they were hooked and still are 13 years later!  As the kids have grown up, they have continued to explore new destinations as well. They went to Universal Orlando as a family in 2019 and on their first Disney Cruise in 2020.  They look forward to exploring more destinations as a family this coming year.  Shey loves being able to get away as a family to relax and recharge from the day-to-day activities that keep them busy.

Universal’s Aventura Hotel

Universal’s Aventura Hotel

Universal Orlando’s newest resort property, Aventura Hotel, is an excellent option for travelers seeking style, sophistication, and convenience on their Universal Orlando Vacation.

Situated next to Loews Sapphire Falls Resort and across the street from Cabana Bay Beach Resort, Aventura has an excellent location in the Prime resort category. Universal Orlando features a Garden Walk – a beautifully landscaped walkway that connects the property from Loews Portofino Bay resort all the way to Volcano Bay. Aventura is a very short (5 min) walk to Volcano Bay! Access to CityWalk, Universal Orlando, and Islands of Adventure is only a 15-20 min walk.  Buses also service Aventura and will drop guests at the parking garage entrance to CityWalk, leaving a short 5 min walk to the parks from the bus stop!

This resort is sleek and modern. The immense lobby feels open, airy, and bright.  Featuring windows along the side and back sections of the hotel, light floods the lobby and leads guests outdoors toward the pool and poolside bar, Sol.

Guestrooms are located on floors 2-16, and are well-appointed with 2 queen beds, floor to ceiling windows, and modern amenities. Aventura is the most high-tech of the Universal Resorts, featuring an iPad in every room to control everything from AC/heat, Television, chat with front desk team members, ordering room service and amenities from Relay. Orlando Resort.

Relay is perhaps the resort’s most surprising team member. Relay the robot can deliver small amenities such as coffee pods, washcloths, shampoo, and soap to guests on every floor simply by requesting the items via the room iPad.

Resort amenities include Bar 17, a rooftop bar with an incredible view of the Orlando area. This bar is a perfect place for unwinding after a long day in the parks, or just enjoying the evening after a day lounging poolside.

For Guests with flight times outside normal check-in/check-out windows, Luggage Services will hold bags until needed. Guests have full use of the resort from time of arrival prior to check-in availability and all day on the departure date.  Planning on spending a day at the park before heading to the airport? Aventura makes it so easy – check out in the morning via the iPad or your personal device, drop bags with Luggage Services, and enjoy the parks. When guests return to retrieve bags, there is a locker room with showers on the second floor making it very easy to clean up and change into travel clothes if desired.

Aventura Hotel is a modern, sophisticated resort that has a luxe feel without the high price tag. With easy access to all three parks, and a relaxing atmosphere onsite, Aventura Hotel will definitely elevate your vacation experience at Universal

Andrea Trelles

Andrea Trelles

Lead Travel Advisor& Certified Autism Travel Professional™ from SEVERNA PARK, MD

I love to travel and I LOVE all things Disney.   Growing up in Florida, my family and I visited Walt Disney World several times a year. From riding 20,000 Leagues Under the Sea to visiting Mickey Mouse and eating our way through Epcot, our family time was magical each visit. Though the attractions have changed over the years, the real magic of Disney has not. Bringing families together and making memories for a lifetime is true joy. 

Universal Orlando Resort Benefits That Just May Top Walt Disney World’s

Universal Orlando Resort Benefits That Just May Top Walt Disney World’s

While I will always be a Disney gal first and foremost, I must give credit where credit is due… there are some things that Universal Orlando Resort offers that Walt Disney World does not that I do believe gives Universal a leg up in some areas. 

1) Universal Express Unlimited Pass to Premier Resort Guests: Guests staying at one of three Premier Resorts at Universal Orlando Resort are given complimentary Universal Express Unlimited Passes. This means that these guests have access to dedicated lines at most attractions to skip the standby lines. While these three resorts are the three most expensive resorts on property, it is often cheaper to buy the park-to-park tickets and stay at one of these resorts for the complimentary Express Unlimited Pass than if you were to purchase the pass separately while staying at a lower category resort. Not only will you skip the lines, but you’ll be able to get on more rides in less time – leaving more time to enjoy CityWalk and relax at the fabulous resort pools!

2) Walkability: With the exception of the Endless Summer Resort hotels, everything at Universal Orlando is fairly walkable for an able-bodied person. Even when staying at Cabana Bay or Aventura, which are a bit further from CityWalk, there are still walking paths and excellent signage if you’d prefer to walk instead of taking a bus (or water taxi where available) to CityWalk. Universal Studios and Islands of Adventure parks are also close to one another to walk to. And I do also love that CityWalk is the main hub connecting everything; it makes it so much easier to grab a bite or do some shopping outside of the parks without the added step of needing to get on a bus if you don’t want to. 

 

 

3) Pool Hopping: Did you know that not only does Universal Orlando Resort allow pool hopping, but it’s actually encouraged?! With the exception of Universal’s Endless Summer Resort which is a bit further from the main area of the resort grounds, guests staying at the other Universal Orlando Resort hotels are allowed to pool hop. Are you staying at Aventura but want to check out the beach pool at Portofino Bay? Go for it! Or maybe you’re staying at Royal Pacific, which has a cute play area for younger kids but no water slide – feel free to hop over to Cabana Bay to check out one of their two pools – one has a water slide and one has a lazy river! 

 

 

Are you team Universal Orlando Resort or team Walt Disney World? Either way, you’re sure to have an amazing vacation!!

Universal Orlando Resort Refillable Cups

Universal Orlando Resort Refillable Cups

One of the most common questions we get from families planning a Universal Orlando vacation is: “Where can I use my refillable mug?” It’s a great question — because Universal Orlando actually has two different types of refillable cups, and knowing the difference can save your family real money on drinks!

Universal Orlando actually has two different refillable cup programs — and knowing the difference is key to deciding which one is right for your family. Here’s how they work.

A photo of three plastic refillable mugs sitting on a counter

Resort refillable mugs are purchased at your Universal hotel and can only be refilled at your resort — not inside the theme parks.

  • Hotel resort mug: ~$10 per day for unlimited refills

Each resort offers a variety of drink options — coffee, soda, Powerade, lemonade, and even slushies at Cabana Bay! Right next to the refill stations, you’ll find mug washing stations to rinse between uses. These also make a great souvenir to bring home for your morning coffee.

⚠️ Prices are subject to change. Verify current pricing at your resort when you arrive.

Pro tip from our advisors: Pack a small travel-size bottle of dish soap in your park bag — it makes keeping the cups clean a breeze throughout your stay.

freestyle coca cola machine universal orlando

Each resort has a variety of drinks you can use to refill your cup – coffee, soda, Powerade, lemonade, and even slushies can be found at Cabana Bay!  Close to the refill stations, you’ll find a mug washing station for you to rinse your mug out.  I prefer to purchase a small bottle of dish soap with my grocery delivery – you can bring one from home too if you’re not planning to place a grocery order.  These cups also make a great souvenir for your morning coffee when you get home!

Park Refillable Cups (Coca-Cola Freestyle)

The Coca-Cola Freestyle cup is the most popular option for families in the parks. It gives you unlimited free refills all day at any Freestyle machine — and the more cups you buy at once, the more you save:

  • 1 cup: $19.99
  • 2 cups: $17.99 each
  • 3–6 cups: $15.99 each
  • Already have a cup from a previous visit? Reactivate for: $11.99 per day

All cups must be purchased together to get the multi-cup discount. Freestyle machines are located throughout Universal Studios Florida, Islands of Adventure, Epic Universe, Volcano Bay, and CityWalk. You can refill every 10 minutes.

New in 2026 — Epic Universe exclusive flavors! If you’re visiting Epic Universe, keep an eye out for two secret soda flavors only available there: Celestial Spritz at Oak & Star Tavern and Screaming Berry at Das Stakehaus.

One thing to know about the Wizarding World: There are no Coca-Cola Freestyle machines inside Hogsmeade or Diagon Alley (licensing agreement — only Harry Potter branded drinks are sold there). You can still use a souvenir cup for $1.49 refills of lemonade, tea, or cider at participating locations in that area.

One important reminder: Before putting your cup in a locker for a ride, dump out the liquid first! We recommend rinsing them in the restroom and tucking a paper towel inside to catch any stray drops — your locker neighbors will thank you!

And don’t forget: ice water is always free at Universal Orlando. Even if you haven’t purchased a refill day, you can always fill your cup with water to stay hydrated.

free water at Universal Orlando

What About Butterbeer Refills?

Here’s something families often ask about: specialty drinks like Butterbeer are NOT eligible for refills in these cups.

However, here’s a fun breakdown of your Butterbeer souvenir cup options:

  • Butterbeer in a plastic souvenir cup: $12.99 + tax
  • Butterbeer in a metal souvenir mug: verify current price at the park
  • Souvenir cup soda refill: $1.49 (the Butterbeer cup can be used for soda refills at participating locations — but NOT for discounted Butterbeer refills)

So while the souvenir cup is a fun keepsake, just know your future Butterbeer refills are full price — the cup earns you cheap soda refills, not cheap Butterbeer.

Butterbeer and Otter's Fizzy Orange Juice at Universal Orland Wizarding World of Harry Potter

The Bottom Line on Refillable Cups

Drinks can be an easy expense to forget when budgeting for a Universal Orlando trip — but these refillable cups are a smart way to set a drink budget and stick to it. You’ll stay hydrated, enjoy fun park-themed designs, and take home a souvenir you can actually use!

Have questions about planning your Universal Orlando vacation? Our advisors have been there and know every tip, trick, and money-saving hack to make your family’s trip as magical (and budget-friendly) as possible.