I have been using Shannon for a couple of years now. I can’t begin to say how fortunate I have been to find her Facebook group. I can’t begin to say how helpful she is even when she is on a cruise. I will never book another cruise and not go through her. Every time I have had a question she has always helped. She is awesome and does a great job.

I have used Shannon for SEVERAL RC cruises. She is not only extremely knowledgeable but she treats you like family. I cant imagine not including my “Living with the Magic” family when I need travel plans.

Shannon was friendly and informative. It was my first time using a travel agent and it made everything easy. She took care of all the details. Looking forward to booking our next cruise with her.

Shannon was there every step of the way from booking, to payments, to travel insurance, to making sure my excursions and onboard activities were booked correctly! 5 is the most stars the system will allow me to give but Shannon is a 10! I won’t hesitate to use her again and shared her name with another passenger who’s own travel agent experience was sub par.

My family and I just returned from our 6 night Cabo cruise. It was my first Star Class cruise and it was amazing. It is definitely worth the additional costs.

We booked a suite on Symphony of the Seas nearly a year ago. Originally we wooked a spacious 2 bedroom aqua theater suite but, later, I found the Ultimate Family Suite was available. Shannon changed our booking and took care of all of the details. I am a pretty tightly wound person and I would ask Shannon a question or make a request and she always responded promptly and cheerfully. I felt like I was the only customer she had. She was available any time, any place. Unfortunately, right before our sailing, I fell and broke my hip. My daughter reached out to Shannon and Shannon talked with her about possibiities–if we cancelled or they went. My family ended up saiiling and Shannon was so helpful in last minute details. I cannot say enough good things about her. She is one in a million!

I have recently been working with Shannon on a back to back cruise vacation to the Eastern and Western Caribbean via Royal Caribbean. I have traveled on several cruise vacations by either booking myself or using a different travel company and by far this was the easiest booking and travel experience for me. Shannon lined us up to stay in the same cabin for each cruise which allowed us an easier transition between cruises and handled every question or need I had regardless of how small. I found her to be available and responsive no matter when I sent a question or concern. She was able to lay out several pricing options based on group rates and our loyalty status. I have the utmost confidence in her and have already booked our next two cruise vacations with her. I have no doubts that those two cruises (in 2026 and 2027) will be just as easy and rewarding.

Shannon went above and beyond to answer every question as accurate and fast as possible. As a first time cruiser I had a lot of questions. Her daily tips email helped use tremendously as well.

I found Shannon when I joined a Royal Caribbean suite Facebook page and I’m so glad I did! She’s very helpful and SO responsive when you send her a DM. Definitely recommend using Shannon for your cruising needs!

Shannon has now planned 4 trips for me in the last year or so and she has always been quick to respond with on point information. She is an avid cruiser so she knows all the DOs and DON’Ts.

I highly recommend her for your future cruise needs.

Shannon was absolutely amazing from start to finish. Despite my asking the same questions multiple times, she remained professional, patient, and incredibly helpful. She always responded promptly, making the process so much easier for us. As first-time cruisers, we had a lot to learn, and Shannon guided us every step of the way without hesitation. We will definitely rely on her expertise for all our future trips!

Shannon was there for us every step of the way. She was patient and communicative and made herself available for any and all questions along the way. The sweet gifts waiting for us in our room, along with the complimentary excursion were wonderful extras! Top notch excellence at every turn.

Shannon was amazing. We were always informed, prepared and ready thanks to her. Even as a diamond level cruiser, her service was invaluable. She was accessible and quick to respond to everything I enjoy working with her not only as a travel agent, but also as a person. We love working with Shannon so much that I am trying to get a previously booked cruise transferred to her. I’ll never book with anyone again. Thank you, Shannon, for helping to make our vacation a great one.

We just returned from a wonderful cruise on RCL Utopia, Shannon Schwartz was so helpful and answered ALL of my questions, no matter how small or trivial. She responds instantly…at least it seems like it’s instant. I cannot wait to see how she can help us with our BIG family cruise in 2026! Thank you so much, Shannon, we had a wonderful time and a memorable cruise last week!

Absolutely would highly recommend Shannon as your cruise travel agent she absolutely saved our cruise I thought I had paid everything on my cruise only to get a email from Shannon reminding me to finish paying my cruise off a few days before it was due ( it was a small amount however if I didn’t pay it on time my cruise would have been canceled due to not paying it off on time ) along with this Shannon would send me emails leading up to the cruise with topics like lists of must haves, port information and such. The cruise was amazing as was the level of service Shannon and her team provided

Another successful trip booked by Shannon! This time it was a celebrity ship cruising to Alaska. Shannon even gave me tips and advice with hotels, airline issues, and helped ease my travel worries while we were gone! Never booking my own trip again!

They may be lyrics to a song, but Shannon does her best and gives her all to help, answer questions and makes you feel like you are the only one of her clients that she is taking care of.

I’ve worked with Shannon on a couple of vacations. I have no negative things to say about her or the outstanding service she provides. Whenever I have a question she always gets the answers in a timely manner. Her knowledge is extensive. She finds the best deals for the experience that my party has requested. She is currently monitoring possibilities for a 2026 vacation. She even goes above and beyond what she has booked for me and checks on a vacation that I booked directly through RC. I will never choose another travel agent as long as Shannon is an agent. Shannon delivers outstanding service and a personalized experience for everyone she comes into contact with.

This is our first time working with Shannon. We transferred our next cruise reservation to her. She is so very knowledgeable and kind, and her response time is extremely prompt! Kudos to Shannon

Hi..im a member of Shannon’s fb group… not a client of Shannon’s (I reside in the Caribbean). But that didn’t matter to her. She reached out and was able to assist me…resulting in a substantial saving on my booking. Because of this, I will continue to recommend her to any and everyone.

Her strength is the tenacity she will work with to get you the best possible value for your family. The bonus is that she truly cares about each client. I hope I meet her on a cruise one day!